Warranty Policy

The content below is very long and dull, we are sorry for that. Most time, we will do what ever we can to solve any problem. But we still make some official policies to make sure the best support for all of our customers.

Thank you for shopping at us.We take responsibility for our product conditions. We will try our best to help you resolve any issues. We want you to have a positive experience every time you shop with Schnail. Please contact us at support@schnailcase.com anytime when you need us.



Schnail 1-Year Warranty*

Schnail offers a 1-year limited manufacturer warranty on our products. But products purchased from unauthorized distributors or resellers are not covered by the 1-year warranty. 

The warranty is only valid for products that are considered defective imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Schnail online stores are covered by these warranties. Schnail products sold by any other seller(s) on these platforms will not qualify.

*All terms and conditions for any and all warranties are subject to change under the sole discretion of Caseology.

Schnail  30-Day Money Back Guarantee

All products purchased directly from Schnail are covered by our 30-day money back guarantee.

How to submit a warranty:

To Make A Warranty Claim, contact our customer support at by email support@SchnailCase.com or to to page: https://www.schnailcase.com/pages/register-your-warranty


Return the package to :

Schnail - Warranty
11625 Custer Rd Ste 110 #228, Frisco Texas 75035

Include all the information above in your package to ensure prompt processing of your warranty claim.

All shipping costs for sending back your case will be in the responsibility of the case owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Schnail.

Schnail is not liable for lost, stolen, or damaged shipments for returning packages.

Once the product is received by Schnail, the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Schnail, under its judgment and discretion, will repair, replace, or recondition the product. Schnail will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.

Warranty Disclaimers

Except for the express warranties provided herein, Schnailmakes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchant ability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, Schnail will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

Schnail reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Schnail product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.

Schnail reserves the right to replace, repair, rebuild, and recondition products at Schnail’s sole option. If the product under warranty becomes inactive or no longer in production, Schnail reserves the right to replace the inactive product with a similar or better product in accordance to Schnail judgment and discretion.

Excluding the express warranty provided, Schnail, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of anySchnail product, including, but without limitation, device damage, data loss, or personal injury.

*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.